Refund policy
Last Updated: May 8, 2026
At Change Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our refund and return policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective
- Wrong item was delivered
- Product is missing parts or accessories
- Item is significantly different from the description
To be eligible for a return:
- The item must be unused and in original condition
- Original packaging and tags should be available
- Return request must be made within 7 days of delivery
2. Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products
- Products without original packaging
- Customized or personalized items
- Perishable goods
- Clearance or sale items (if mentioned)
3. Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be sent to the original payment method
- In some cases, bank processing time may vary
4. Exchange Policy
We may offer replacement or exchange for:
- Damaged products
- Wrong items received
- Manufacturing defects
Exchange requests are subject to product availability.
5. Return Shipping
- Customers may need to bear return shipping charges unless the mistake is from our side.
- If the product received is damaged or incorrect, return shipping may be covered by us.
6. Order Cancellation
Orders can be cancelled before shipping.
Once the order has been shipped, cancellation may not be possible.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider
- Processing delays may occur depending on your payment method
8. Contact Us
For return, refund, or exchange related queries, contact us:
Change Store
Email: support@changestore.com
Phone: +91 XXXXX XXXXX