Privacy Policy

Last Updated: October 11, 2026

Welcome to CHANGE Stores, a brand operated by CHANGE Stores Private Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or make a purchase from us. In this policy, “CHANGE Stores,” “we,” “us,” and “our” refer to CHANGE Stores Private Limited.

1. Information We Collect

When you visit or use our website, we may collect personal information that you provide directly to us, as well as certain information collected automatically when you browse our website or interact with our services.

Personal Information

Depending on how you interact with our website, we may collect the following personal information:

  • Name: Your first and last name.
  • Contact Details: Your phone number and email address.
  • Billing and Shipping Information: Your billing address, shipping address, and delivery details.
  • Order Information: Details of the products you purchase, your order history, and related transaction information.
  • Payment Information: Payment-related information required to process your transactions. Payments are handled by our payment service providers, and the payment information we receive or retain depends on the payment method and services used.
  • Account Information: Information associated with your customer account, if you choose to create one.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies, depending on the services we use. These services include Shopify analytics, Google Analytics, and Meta Pixel. Information collected may include:

  • Browser type and version
  • Device type and technical information
  • IP address
  • Pages visited, browsing activity, and interactions with our website
  • Information about how you access and use our website, including the referring website or source where available
  • Information about interactions with our website that may be used to measure advertising performance or help deliver relevant advertising

The information collected and the purposes for which it is used may vary depending on the services and settings enabled on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Delivery: To process payments, fulfil orders, arrange shipping, and manage returns, exchanges, and cancellations.
  • Customer Support: To respond to your questions, resolve issues, and assist you with your purchases.
  • Customer Accounts and Order History: To manage your customer account, where applicable, and maintain records of your orders and purchases.
  • Website Improvement: To understand how customers use our website and improve its performance, functionality, and shopping experience.
  • Order Communications: To send order confirmations, payment updates, shipping notifications, delivery updates, and other essential service-related messages.
  • Security and Fraud Prevention: To protect our website, verify transactions where necessary, detect suspicious activity, and prevent fraud.
  • Marketing and Promotions: To send promotional communications, offers, and updates through email, SMS, WhatsApp, or other marketing channels, where you have provided the required consent or where otherwise permitted by applicable law.
  • Advertising and Performance Measurement: To measure advertising effectiveness, understand customer interactions with our website, and support advertising activities through services such as Meta Pixel, subject to applicable legal requirements and any required consent.
  • Legal and Regulatory Compliance: To maintain required business records and comply with applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, understand how visitors interact with our website, measure performance, and improve your shopping experience. These technologies may be provided by Shopify, Google Analytics, Meta Pixel, and other third-party services we use.

These technologies may collect information such as your device and browser details, IP address, pages visited, browsing activity, and interactions with our website. Depending on the services and settings enabled, this information may be used for analytics, advertising measurement, and other purposes described in this Privacy Policy.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, and some features may not work as intended.

At the time of this policy's publication, our website does not display a cookie consent banner or preference tool. As a result, cookie preferences cannot currently be managed through a dedicated cookie preference tool on our website. We will review the need for appropriate consent and preference mechanisms in line with applicable legal requirements.

Third-party services may process information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of the relevant providers to understand how they handle information.

4. Payment Security

Payments made through our website are processed by third-party payment service providers, depending on the payment method selected. We do not store your complete payment card details on our own servers. Payment information is handled by the relevant payment service providers in accordance with their security practices and privacy policies.

We rely on third-party payment service providers to process payments and apply security measures to help protect payment transactions. We recommend that you review the applicable payment service providers' privacy policies and terms for further information about how your payment information is handled.

Depending on the payment method used, we may receive limited payment-related information, such as transaction references, payment status, and confirmation of successful or unsuccessful payments. The information available to us may vary depending on the payment service provider and the method of payment.

If a payment fails, is disputed, or requires verification, we may use relevant transaction information to investigate the issue, respond to enquiries, and help resolve the matter with the relevant payment service provider.

While we take reasonable steps to protect information handled through our website, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work with service providers that use security measures to help protect payment transactions.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your personal information with trusted third parties when necessary to operate our business, provide our services, or fulfil your orders. These may include:

  • Delivery and Logistics Partners: To deliver your orders and manage shipping-related services.
  • Payment Service Providers: To process payments and help resolve payment-related issues.
  • Technology and Service Providers: To support our website, customer service, analytics, and other business operations, where applicable.
  • Analytics and Advertising Providers: To understand website activity, measure advertising performance, and support advertising activities, where applicable.
  • Marketing and Communication Service Providers: To help deliver promotional communications through channels such as email, SMS, or WhatsApp, where applicable and subject to relevant consent requirements.
  • Legal and Regulatory Authorities: When disclosure is required by applicable law or a lawful request.

Where third-party service providers process personal information on our behalf, we expect them to handle that information in accordance with applicable contractual obligations, privacy requirements, and their role in providing the relevant services.

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Protection of Rights and Security: Where necessary, we may use or disclose personal information to investigate suspected fraud, address security issues, enforce our terms and policies, protect our customers or business, or respond to lawful requests from public authorities.

6. Third-Party Services

Our website may use or integrate with third-party services to support functions such as payment processing, website analytics, advertising, social media features, customer communications, and other services that help us operate our online store. These include Shopify analytics, Google Analytics, and Meta Pixel. The third-party services used may vary depending on the features enabled on our website.

Third-party services may collect, use, store, or process information in accordance with their own privacy policies and terms. When you interact with these services or use features provided by them, their handling of your information may be governed by their respective policies. We encourage you to review those policies to understand how your information is handled.

Our website may contain links to third-party websites or platforms. If you follow these links, you may be directed to websites that are not operated by us. We encourage you to review the privacy policies and terms of those websites before providing any personal information, as their practices may differ from ours.

While we take reasonable steps to work with service providers that support the operation of our website, we cannot guarantee the security, availability, or privacy practices of third-party websites and services that we do not operate or control.

7. Data Protection

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures are intended to safeguard the information we handle while supporting the secure operation of our website and services.

Although we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your personal information.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal and regulatory requirements. The retention period may vary depending on the type of information and the purpose for which it was collected.

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate the incident, limit its effects, and take appropriate corrective action. Where required by applicable law, we will notify affected individuals and relevant authorities.

When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, unless we are required or permitted by applicable law to retain it.

Where appropriate, we seek to limit access to personal information to authorised individuals and service providers who need it to perform their responsibilities or provide services to us. Such access should be consistent with the purposes described in this Privacy Policy and applicable legal requirements.

8. Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, or request deletion of your personal information. We may need to retain certain information where required or permitted by law or where it is necessary for legitimate business purposes.

You may opt out of promotional communications from us at any time by following the unsubscribe instructions included in our messages or by contacting us using the details provided in this Privacy Policy. Please note that even if you opt out of marketing communications, we may still send you essential messages relating to your orders, purchases, customer account, or other service-related matters.

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us using the details provided in this Privacy Policy. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. It may also affect our ability to provide certain optional features or services.

Depending on applicable law, you may also have the right to request a copy of your personal information in a portable format or to object to certain types of processing. If you wish to exercise any rights available to you, please contact us using the details provided in this Privacy Policy.

You may shop on our website as a guest or choose to create a customer account. If you create an account, you can delete it through the account deletion option available on our website. Deleting your account may not immediately remove all associated information where we are required or permitted by law to retain records, or where information is needed to resolve disputes, enforce our policies, or meet legitimate business requirements.

To exercise any privacy rights available to you, or if you have questions about how your personal information is handled, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before processing certain requests to help protect your personal information from unauthorised access or disclosure.

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to address your concerns. You may also have the right to raise a complaint with a relevant data protection or regulatory authority, depending on applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or applicable legal requirements. Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Unless otherwise stated, changes to this Privacy Policy will take effect when the updated version is published on this page. Where applicable law requires additional notice or consent, we will follow the relevant requirements.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us using the details below.

Brand: CHANGE Stores
Legal Entity: CHANGE Stores Private Limited
Email: support@changestores.in
Phone: +91.141.2770110