FAQ
Frequently Asked Questions
Welcome to CHANGE Stores! Find answers to common questions about our products, orders, payments, shipping, returns, and exchanges.
1. About CHANGE Stores
Are the products sold by CHANGE Stores genuine?
Yes. CHANGE Stores offers 100% genuine branded fashion from recognised Indian and international brands.
What does CHANGE Stores offer?
We offer apparel and accessories for men, women, and kids, bringing together recognised brands and value-driven prices.
What does “Style और Savings दोनों एक साथ” mean?
It reflects our promise to bring together the brands customers aspire to and the savings they appreciate.
2. Products
Will the product look exactly like the images on the website?
We make every effort to display our products accurately. However, colours and appearance may vary slightly depending on your screen settings and device.
3. Orders and Payments
Can I cancel my order after placing it?
Orders cannot be cancelled once placed. Please review your selected products, sizes, delivery address, and order details carefully before completing your purchase. Eligible items may be requested for return within 7 days of delivery, subject to our Return/Exchange Policy and applicable law.
What payment methods do you accept?
We accept credit cards, debit cards, Net Banking, UPI, and Cash on Delivery (COD), subject to availability at checkout.
4. Shipping and Delivery
How much are the shipping charges?
We offer free shipping on orders of ₹1,499 and above. Orders below ₹1,499 are charged a flat shipping fee of ₹99. The final product value after applicable discounts determines eligibility for free shipping.
How long will my order take to arrive?
Orders are typically dispatched within 2–5 days. Delivery usually takes another 3–7 working days after dispatch, depending on your location and courier service.
How can I track my order?
Once your order is shipped, we send a shipping confirmation by SMS or email to your registered contact details. This includes a tracking link, where available, so you can follow your shipment.
Do you deliver across India?
We deliver to serviceable pin codes across India through our logistics partners. Since delivery serviceability is not automatically confirmed at checkout, we verify your delivery address after receiving your order. If your pin code is not serviceable, our customer support team will contact you to inform you and explain the next steps.
5. Returns and Exchanges
Can I return a product?
Eligible products can be requested for return within 7 days of delivery. Items must be unused and in their original condition, with original tags intact. Please refer to our Return/Exchange Policy for the full eligibility conditions.
Can I exchange a product for a different size?
Yes. Eligible size exchanges are available within 7 days of delivery, subject to availability and the conditions outlined in our Return/Exchange Policy.
Are exchanges free?
We do not charge an additional exchange fee for eligible size and product exchanges. However, delivery charges associated with returns and exchanges remain the customer's responsibility, except where applicable law requires otherwise.
What should I do if I receive a damaged, defective, or incorrect product?
Please contact our customer support team within 7 days of delivery. We will review the issue and guide you through the applicable return or exchange process.
Can I return a product if its tags have been removed?
Original tags must remain intact for an item to qualify for a return or exchange, except where the reported issue makes this impossible. All requests are subject to our policy and applicable law.
6. Refunds
How long does a refund take?
Once a returned item has been received, inspected, and approved for a refund, the refund will be processed within 7–9 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
How will I receive my refund?
Refunds are generally issued to the original payment method used for the order, subject to the payment provider's process.
What should I do if my refund has not arrived?
First, check your bank account or original payment method. You may also contact your bank or payment provider to check whether the refund is pending. If you still need assistance, contact CHANGE Stores customer support.
7. Customer Support
How can I contact CHANGE Stores?
For assistance with products, orders, shipping, returns, exchanges, or refunds, contact us using the details below.
Email:
support@changestores.in
Phone:
+91.141.2770110
We will be happy to assist you.
CHANGE Stores
Style और Savings दोनों एक साथ.