Return & Exchange Policy


Last Updated: October 11, 2026

At CHANGE Stores, customer satisfaction is important to us. Please read this Return/Exchange Policy carefully to understand the conditions and process for returns, exchanges, and refunds for purchases made through our website.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions outlined in this policy.

To be eligible for a return:

  • The item must be unused and in its original condition, except where the issue itself makes this impossible.
  • Original tags must be intact.
  • The item should be returned with its original packaging and included accessories, wherever applicable.

If you receive a damaged or defective product, the wrong item, an item with missing parts or accessories, or a product that differs significantly from its description, please contact our customer support team within 7 days of delivery so we can review the issue.

All return requests are subject to verification and the terms of this policy.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or Worn Items: Products that have been used, worn, washed, or altered after delivery.
  • Items Without Original Tags: Products whose original tags have been removed, damaged, or tampered with.
  • Customized or Personalized Items: Items made or customized specifically for a customer, where applicable.
  • Items Outside the Return Window: Products for which the return request is submitted more than 7 days after delivery, subject to applicable law.

These restrictions do not limit any rights or remedies a customer may have under applicable law, including where a product is defective, damaged on arrival, incorrect, or otherwise not as described.

3. Refund Process

Once we receive and inspect the returned item and approve the refund:

  • Processing Time: Approved refunds will be processed within 7–9 business days.
  • Refund Method: Refunds will generally be issued to the original payment method used for the order, subject to the available payment provider's process.
  • Bank Processing Time: The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Refund eligibility and processing are subject to this Return/Exchange Policy and applicable law.

4. Exchange Policy

CHANGE Stores offers free exchanges for eligible size and product exchanges, subject to the conditions below.

  • Size Exchanges: Customers may request an exchange for a different size, subject to availability.
  • Product Exchanges: Customers may request an exchange for another product, subject to availability and any applicable price difference.
  • Damaged, Defective, or Incorrect Items: If you receive a damaged or defective product or an item different from what you ordered, please contact our customer support team within 7 days of delivery so we can review the issue.

Exchange requests must be submitted within 7 days of delivery. Items must be unused and in their original condition, with original tags intact, except where the reported issue makes this impossible.

No additional exchange charge will be applied for eligible exchanges. Customers remain responsible for delivery charges associated with returns and exchanges, as described in this policy, except where applicable law requires otherwise.

5. Return Shipping & Delivery Charges

  • Customer-Initiated Returns: Customers are responsible for delivery charges associated with eligible returns and exchanges.
  • Damaged, Defective, or Incorrect Items: If you receive a damaged or defective product or an item different from what you ordered, please contact our customer support team within 7 days of delivery. We will review the issue and advise you on the return or exchange process.
  • Exchange Charges: Eligible size and product exchanges are offered at no additional exchange charge. Delivery charges associated with returns and exchanges remain the customer's responsibility, except where applicable law requires otherwise.

Please contact our customer support team before sending an item back so we can guide you through the process.

6. Order Cancellation

Orders cannot be cancelled once placed. Please review your selected products, sizes, delivery address, and order details carefully before completing your purchase.

If you no longer wish to keep an item after receiving your order, you may request a return within 7 days of delivery, provided the item meets the eligibility conditions outlined in this policy.

Any approved refund will be processed in accordance with the Refund Process section of this policy and applicable law.

7. Late or Missing Refunds

If your approved refund has not appeared in your account within the expected timeframe, please:

  • Check Your Account: Review your bank account or original payment method to see whether the refund has been credited.
  • Contact Your Payment Provider: Check with your bank or payment provider to confirm whether the refund is pending.
  • Contact CHANGE Stores: If you still have not received your refund, contact our customer support team so we can help you check its status.

Approved refunds are processed within 7–9 business days. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions about this Return/Exchange Policy, or need assistance with a return, exchange, or refund, please contact us:

CHANGE Stores
Legal Entity: CHANGE Stores Private Limited
Email: support@changestores.in
Phone: +91.141.2770110

We will be happy to assist you with your request.